Manpower is recruiting an Operational Team Leader - North Wales on behalf of our client.
Location: Home-based with travel across North Wales
Salary: £42,000
Contract: Permanent
Hours of Work: Monday to Friday, 8.30 am - 5.00 pm
Role Overview
We are currently seeking a highly motivated and driven Team Leader to manage and oversee the accommodation portfolio in North Wales. The successful candidate will join a dynamic team, responsible for the management of housing and services that meet the needs of Service Users, ensuring compliance with policies and Key Performance Indicators (KPIs). You will work closely with a second Team Leader and a team of Housing Officers, supporting them in property inspections, welfare checks, and incident management. The role will require travel across North Wales and potentially other parts of Wales in the absence of the other Team Leader.
Key Responsibilities
Staff Management & Leadership
1. Manage a team of Housing Officers, providing guidance and support in carrying out property inspections, complaints management, and safeguarding.
2. Plan and prioritize your diary to ensure timely completion of one-to-ones, performance reviews, and inspections.
3. Actively support the team in meeting KPIs and Home Office contract requirements.
4. Attend regular meetin...