Oversee the entire order fulfillment process, including initial sales contact, order receiving, processing, ensuring delivery via 3PL with all associated documentation, while supporting the sales team, Head of Operations, Corporate Controller, Supply Planner, and finance team with all order-to-cash processes to delight our customers at all contact points.
Client Details
This leading company specializes in confectionery products, offering a diverse range of candies and sweets enjoyed by consumers worldwide.
Description
Receive customer orders via email, telephone, and EDI, checking credit status.
Enter orders into Business Central/ERP, confirming their validity.
Liaise with 3PL, controlling when orders are released to ensure they meet customer delivery dates.
Maintain daily reports on deliveries.
Manage customer and consumer complaints, effectively dealing with issues.
Work closely with finance and the rest of the operations team, checking and filing orders.
Complete other tasks as required by the team, particularly during the month-end period.
Profile
2-3 years experience in a similar position with a strong work ethic
Appreciate the importance of accuracy and deadlines
Customer facing with first class communication skills both written and verbal
Knowledge ERP systems (Dynamics Nav / Nav 365 / Business Central)
IT literate - MS office (good excel experience vital - Vlookups and pivot tables)
Good attention to detail and strong problem solving skills
Demonstrates an ability to manage a variety of priorities while meeting deadlines
Demonstrates the ability to contribute and foster a positive team environment
Ability to work independently and as part of a team
Ability and willingness to come to our office in Woking 5 days/week initially for 1 month then 4 Days/week thereafter
DESIRED EXPERIENCE
FMCG experienceJob Offer
33 days holiday including 8 bank holidays
Relaxed office atmosphere with central town location
Free tea, coffee, fruits, biscuits and more
Life assurance (after qualifying period)
Healthcare (after qualifying period)
Company pension