Job Description
Workshop Controller
Location: Willenhall, Wolverhampton, WV13
Hours: Monday to Friday, 42.5 hours per week | One in three Saturday mornings
Salary: Competitive Based on experience
Are you an experienced Workshop Controller looking for your next career move? This is a fantastic opportunity to join a well-established, industry-leading company offering career progression, excellent benefits, and a dynamic working environment. If you have strong leadership skills, technical knowledge, and a passion for delivering exceptional customer service, this could be the perfect role for you!
Whats on Offer?
* Competitive salary based on experience
* 30 days holiday (including bank holidays)
* Company pension contributions
* Career development opportunities
* Employee discounts on a wide range of products and services
* Company sick pay that increases with length of service
* Mental health and well-being support
* Free mortgage and will-writing services
* On-site parking (site specific)
Key Responsibilities:
* Overseeing the day-to-day operations of a busy workshop, ensuring efficiency and productivity.
* Acting as the main point of contact for customers, handling service bookings, recalls, and repairs.
* Providing clear and professional feedback to customers, including pricing and estimates for additional work.
* Managing and motivating a team of technicians and service advisors, ensuring high performance and customer satisfaction.
* Handling various administrative duties, ensuring records and warranty guidelines are adhered to.
What Were Looking For:
* Previous experience in a Workshop Controller or similar supervisory role.
* Strong technical understanding of vehicles to confidently discuss repairs and service requirements.
* Excellent customer service skills, with the ability to handle queries and upsell services.
* Strong IT skills and ability to manage service schedules and warranty guidelines.
* A highly organised, efficient, and proactive approach to work.
* A team player with a flexible and energetic attitude.
This is a fantastic opportunity to step into a leadership role within a fast-paced, rewarding environment. If youre looking for a new challenge with great benefits and career development, apply today!
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