Contracts Manager
Location: Aldgate East & Mobile
Hours: 8:00am - 5:00pm
Salary: GBP50,000 - GBP60,000 per annum
The Role
* Ensure all works are technically compliant, run smoothly, and on programme
* Reactive callouts completed on time and to customer satisfaction
* Provide technical assistance/fault finding to engineers & resolve problems at site level
* Manage works to SFG20 and HVAC standards
* Auditing and updating of site logbooks
* Reporting/Rectifying on site issues
* Liaising with contractors/clients
* Assisting with Mobilisation and 60-day reports
* Occasional Site Cover
Principle Responsibilities:
* Ensure effective running of the assigned jobs
* Sufficient labour and time are allocated
* Resourcing sufficient equipment and materials to complete contracted works
* Systematic and logical sequence of works
* Monthly Provision of department P&L (dashboard)
* Monthly customer reports if a contract requisite
* Proactive approach to contract remedial works
* Manage callouts and complete works effectively and on time
* Keep logbooks on site up to date
* Manage statutory regulations and training
* Manage all quoted and remedial works
* Carry out toolbox talks with the engineers
* Attend contracted meetings with customers
* Carry out site audits including cosmetic maintenance audits
* Ensure all plant on site systems are well documented and recorded efficiently for asset registers & 60-day reports
* Liaise with Help Desk on PPM works to ensure they are completed on time
* Ensure compliance with Health and Safety regulations/risk assessments
* Liaise with customers and tenants to ensure expectations are managed and met
* Assist with estimates for new contracts
* Provide quotations to clients
Personal Responsibilities:
* Always present a professional image, both in the office and to clients and be a 'role model' for the rest of the staff
* Willing to work more than usual working hours when the balance of the company's work or allocated responsibilities requires this
* Understand the consequences of your actions for the company and actively share responsibility with the managers and the rest of the other electrical engineers for the success of the company
* Take a personal interest in individuals' progress, giving feedback on the performance of each team member
* Ensure fair treatment for all, working according to the principles of equal opportunity
Team Responsibilities:
* Be aware of basic employment and health and safety law
* Provide appropriate levels of coaching, development and support to the engineers and apprentices
* Identify development needs
* Clarify what will be expected because of the development activity
* Deal with difficult issues fairly and effectively
* Encourage ownership of work and contribution to decision making
* Encourage input of ideas and constructively challenge decisions made
Key Results Areas:
* Sales - Wastage - Pick up remedial from existing contracts and be an ambassador for Polyteck
* Minimise time on callouts / Minimise return visits - first time fix
* Minimise cost of damage and wastage of materials
* Customer Satisfaction - Measured by repeat business, achieving high standard of workmanship
* Programmes - On time and on budget
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
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