Operations Director - Workplace Services Can be based out of our Leicester or London office (Hybrid working available ) Bellrock Group have a fantastic opportunity available an innovative Operations Director to drive our mission forward. With a reputation for delivering tailored solutions that streamline operations and enhance performance, we re seeking a visionary to lead our team to new heights. Key Purpose: To lead the performance and management of the assigned commercial portfolio of clients. This incorporates driving sustainable growth, statutory compliance, operational performance, governance, the management and development of employees and the continual retention and development of our client base. Lead the management and development of employees, ensuring that the company culture and behaviours are displayed at all times throughout the region Working collaboratively with Workplace Services Commercial Managing Director, other Head of Operations Sector Heads and Group Sales to achieve Company targets, develop talent and present a seamless approach to clients. Ensure the delivery of a professional and exceptional service to clients in all ventures. Key Responsibilities: Lead and develop high level customer relationships with both existing and potential clients through fully understanding their requirements and demands. Full accountability for the overall performance of the identified accounts, ensuring all contract KPI s/SLAs are met and service payment deductions are fully mitigated Work collaboratively with all portfolio contacts working closely with them to manage and offer new business activity for all services across the business, ensuring this is applied to all new opportunities. Ensure that contracts are both technically and commercially compliant. Manage and drive through group upsell and cross sell opportunities to other divisions (Consulting, Technology) Manage portfolio finances to ensure delivery of financial budget and target requirements; with a grasp of risk and opportunity Attend and contribute fully to monthly finance reviews with the MD of our workplace services team Ensure business continuity plans are in place for all contracts. Develop and submit as part of the budgeting process plans for new and existing business ensuring all contract budgets are formulated bottom up and are achievable Develop portfolio contract sustainability plans to meet the strategic objectives of the company sustainability programme. Lead employees so that they have the skills and motivation to undertake their roles. Ensure performance reviews are undertaken on an annual basis. Key skills & experience: Lead others through change, motivating and empowering them to reach organisational goals. Understands and applies commercial and financial principles. Views issues in terms of costs, profits, markets and added value. Strong strategic thinking abilities. Translates broad strategies into specific objectives and action plans. Aligns resources, processes and systems to support strategic priorities. Demonstrates a broad-based view of issues, events and activities and a perception of the longer-term impact and wider implications. Creates new and imaginative approaches to work related issues. Identifies fresh approaches and shows a willingness to question traditional assumptions. Personal motivation commits self to work hard towards goals. Shows enthusiasm and career commitment. High degree of direction, self-reliance, assertiveness and the ability to hit the ground running. Interprets business needs and champions decisive action to achieve the vision. Ability to challenge positively and debate confidently. Encourages an environment where creativity can flourish. Resolves difficult political issues at a high level using appropriate conflict resolution techniques Strong planning, communication and people skills together with a hands-on approach, with the ability to lead a senior team. Excellent stakeholder/client management skills, with the ability to quickly demonstrate an understanding of Bellrock s business and clients business and the market dynamics in which we operate. Working arrangements We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Leicester or London office (two days a week with the team and the rest of the week can be worked from home. or Monday to Friday 8:30 am top 5:00 pm with an hour for lunch break). There will also be national travel involved in this role. What can we offer you? Upon joining Bellrock, you can expect a comprehensive benefits package including: 25 days annual leave plus bank holidays 1 additional day as a thank you (enjoy it, it s on us) Highly competitive salary Car/car allowance Bonus Private medical insurance Salary exchange pension scheme Life cover Paid sick leave Health assured employee assistance and wellness program Enhanced maternity, paternity and adoption leave Salary sacrifice schemes: Cycle to work Holiday purchase scheme of additional 5 days per year Offers and discount scheme designed to save money on everyday shopping and essentials Healthcare Cashplan MotorSave Scheme Refer a friend Virtual GP Liftshare Ready to start shining? Our people are our passion, so we re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. So, if you re ready to start your career journey with Bellrock, we re ready to welcome you. It s a great place to be - the light, the energy, the solution. You. Apply today.