OBJECTIVES
Main Functions Of The Job
1. Adhere to company policies, procedures and processes
2. Accurate recording and data capture of queries, resolution and follow-up
3. Accept and process tickets in the agreed queues in the expected turnaround times
4. Potential ticket escalation to other divisions of the business or technical
5. Monitor ticket queues and ticket closure
6. Wireless Map reservations and planning — all regions
7. Process Service Orders (interconnects and general stock items)
8. Ad hoc reports
#J-18808-Ljbffr