Job Description
Job Title: Sales and Purchasing Support
Job Overview:
We are looking for an organized and detail-oriented Sales and Purchasing Support Specialist to assist with day-to-day sales and administrative tasks. This role involves managing customer orders, supporting the sales and purchasing teams, and handling various administrative duties.
Greyhound Chromatography is a Calibre Scientific Company, supplying High Quality Chromatography consumables, columns, solvents and reagents. More information about can be found here: Greyhound Chromatography | UK's Leading Chromatography Consumables Supplier
Key Responsibilities:
* Create sales orders and proforma invoices for customers.
* Contact customers via phone or email to provide order updates.
* Send invoices to customers.
* Work with the Purchasing team to ensure orders are on track and customers are informed.
* Help with Purchasing tasks during staff absences.
* Update customer details in the CRM for marketing purposes.
* Coordinate with the logistics team to share shipping updates with customers.
* Maintain accurate customer and order information in the company’s software.
* Assist the bookkeeper with supplier invoice checks.
* Answer customer calls and direct queries to the right departments.
* Organize and file company invoices and archives.
* Provide after-sales support to customers.
* Process customer payments securely.
* Help the sales team gather data for large tenders.
* Schedule and assist with internal meetings.
* Support the Quality Manager in managing ISO company database.
* Provide additional support as needed.
Qualifications:
* Previous experience in an administrative or customer service role.
* Strong organizational and communication skills.
* Proficiency in Microsoft Office and CRM systems.
* Ability to multitask and prioritize tasks effectively.
* Detail-oriented and able to handle multiple responsibilities.
Work type: Full Time.
Working days: Monday - Friday.
Location: Birkenhead, UK.
Type of work: Onsite.