Our client is currently recruiting for a Customer Service Administrator to join their expanding team. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of customers' needs.
The Customer Service Administrator will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.
Key Experience for the Customer Service Administrator
Good organisational and planning skills
Ability to work under pressure to tight deadlines
A positive, can do attitude
Great attention to detail
A team player with interpersonal and collaboration skills
Able to demonstrate prioritisation skills when multi-tasking
Customer focussed role
Pleasant telephone manner
Ability to work collaboratively with third parties to supply consumable items
Key Responsibilities for the Customer Service Administrator
Collecting and inputting accurate information from a variety of sources
Identification of customer consumable requirements
Updating the ordering system
Identification of unusual patterns of consumable or device usage
Ordering of toner and other consumable items
Answering calls from customers
Please apply as directed