Top Recruit are working with one of the fastest-growing companies in the travel industry who are dedicated to redefining travel management with innovative solutions, personalised services, and a commitment to building meaningful relationships with clients. As they expand, they are looking for a Travel Manager with a strong background in either leisure or corporate travel who excels at creating lasting partnerships and delivering exceptional service.
Role Overview As a Travel Manager, you will be responsible for managing end-to-end travel services, ensuring an outstanding travel experience while building strong, long-term relationships. You will leverage your experience in the travel sector to provide tailored solutions, manage complex itineraries, and act as a trusted advisor to clients.
Key Responsibilities
* Client Relationship Management
o Build and nurture long-term relationships with corporate or leisure clients, providing personalised travel solutions and understanding their unique needs.
o Serve as the primary point of contact for, ensuring satisfaction, loyalty, and repeat business.
o Proactively identify opportunities to enhance the client experience and upsell additional services.
* Travel Planning & Coordination
o Manage the end-to-end booking process for flights, accommodations, transportation, and other travel-related services.
o Coordinate complex itineraries for individuals, groups, and VIP clients.
o Troubleshoot and resolve any travel-related issues promptly and professionally.
* Market & Product Knowledge
o Stay up-to-date with the latest travel trends, industry developments, and product offerings.
o Build and maintain relationships with suppliers and partners to secure the best deals and exclusive offers for clients.
* Sales & Account Management
o Work towards revenue targets by identifying client needs and matching them with services.
o Conduct account reviews and ensure client satisfaction.
o Utilise CRM software to document client interactions, manage leads, and track engagement history.
* Team Collaboration
o Collaborate with internal teams (operations, marketing, finance) to deliver seamless service and achieve business objectives.
o Share insights from client feedback to help improve products, processes, and service offerings.
Requirements
* Experience
o 3+ years of experience in travel management, with a focus on leisure or corporate travel.
o Proven track record of building and maintaining long-lasting client relationships.
o Experience managing complex, multi-faceted travel itineraries for diverse client profiles.
* Skills & Competencies
o Strong interpersonal and communication skills, with the ability to adapt to different client personalities and needs.
o Exceptional organisational skills and the ability to manage multiple clients and projects simultaneously.
o Knowledge of global destinations, travel logistics, and industry best practices.
o Proficiency in CRM and travel booking software (e.g., Sabre, Amadeus, Galileo).
* Attributes
o A proactive problem-solver with a client-first mindset.
o Results-oriented and motivated by achieving targets and driving customer satisfaction.
o Adaptable, resilient, and excited to thrive in a fast-paced, dynamic industry.
Benefits
* Competitive Salary with great commission.
* Career Growth Opportunities within a rapidly growing organisation
* Flexible Working Options (remote/hybrid)
* Travel Perks and Discounts for personal travel
* Access to professional development and training programs
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