Main area: Clinical Measurement Dept
Grade Band: 2
Contract: Permanent
Hours: Part time - 22.5 hours per week (Monday - Saturday)
Job ref: 320-MED-1522
Employer: University Hospitals of Derby and Burton NHS Foundation Trust
Employer type: NHS
Site: Royal Derby Hospital
Town: Derby
Salary: £23,615 pro rata pa
Salary period: Yearly
Closing: 17/01/2025 23:59
Interview date: 31/01/2025
Job overview
An exciting opportunity has arisen for a flexible and motivated individual to join the Clinical Measurement team. You will support the existing Waiting List Team by providing a quality and efficient service to our physiologists and patients. You will act as the first point of contact for patients and clinical staff arriving in our department, ensuring that all queries are answered with skill, sensitivity and in a courteous and professional manner. You will be managing a waiting list and contacting patients to offer them an appointment.
Main duties of the job
Responsibilities of this role cover a wide range of administration and clerical duties including clinic preparation, waiting list management, appointment scheduling, reception duties and dealing with a wide range of telephone queries. Therefore, a flexible approach to workload is required.
You must be a confident communicator with the ability to liaise with staff at all levels, including peers, Physiologists, Nurses, Consultants and Management. You will also need to demonstrate good customer service skills as interaction with patients and relatives will be a daily occurrence.
Essential qualities include strong organisational and time management skills with the ability to multi-task and work under pressure. You should be able to demonstrate previous experience within an administrative role.
Core skills/qualifications include IT literacy, good written and communication skills, educated to NVQ level II in Customer Service or equivalent, and English Language and maths O'level/GCSE.
Qualifications
* GCSE English and maths or equivalent
Working for our organisation
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
In return we will offer:
* Development opportunities, both professional and leadership development
* On-going support from recruitment to when you join our team and beyond.
* Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts
* We see on average 4810 OP appointments a day.
* We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
* An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
* Our hospitals admit an average of 195 emergency patients daily.
* Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
* We are one of only 7 Trusts nationally with more than 50 operating theatres.
* We carry out more than 140 elective procedures each working day.
* UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Detailed job description and main responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
* Clerical experience booking appointments
* IT Skills
* NHS system experience
* RTT knowledge
IMPORTANT INFORMATION
If we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.
Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
All correspondence relating to your application will be sent to you via our trac.system account. Please ensure that you regularly check your emails; this includes junk/spam, as your security settings may not recognise the sender.
Anyone from outside of the UK (excluding from the Republic of Ireland) will need permission from UK Visas and Immigration (UKVI) to work in the UK and may also need entry clearance before travelling here.
UKVI is responsible for managing migration. To obtain a visa or entry clearance, you will need to meet certain requirements and demonstrate you have the right to work in the UK via:
* the points-based immigration system
* the EU settlement scheme
* eVisa
Contact Information
Name: Laura Seed
Job title: Admin Team Manager
Email address: laura.seed@nhs.net
Telephone number: 01332 789262
If you have problems applying, contact
Address: Recruitment Team, Workforce Management
Training Centre
Rehab Block, Level 3
Royal Derby Hospital
Derby
Derbyshire
DE22 3NE
Telephone: 01332 788466
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