Customer Service / Order Processor (Part-Time)
Paddock Wood
GBP12.11 per hour
Monday to Friday part-time 20hpw
This is a great opportunity to work for a leading independent distributor that offers a complete distribution service which includes order processing, invoicing, picking & packing, credit control & cash collection, bulk storage and stock management.
They aim to offer an exceptionally high-quality service to all their customers all over the world and are looking for a like-minded, commercially aware, IT literate motivated customer service professional to join their team.
Roles and Responsibilities:
1. Process orders received via the website, phone, electronic transmission, fax, and email
2. Answer customers' phone calls (enquiries, orders, queries)
3. Process trade & private orders onto the sales ledger
4. Customer file maintenance, including the creation of new accounts
5. File maintenance, including creating new records
6. Correspondence with customers and publishers (mainly via email)
7. The input of daily dispatch information into the system
8. Downloading Amazon orders and website orders into the system
9. Sending customer proformas & quotations
10. Dealing with customer credit claims and raising credit notes
11. Calling carriers to find out the whereabouts of parcels
12. Produce weekly dispatch & sales reports
13. Liaising with client publishers regarding queries, orders, and advice required
Minimum Requirements:
The ideal candidate will have previous experience in a similar role, have the ability to build strong relationships with colleagues, customers, and other third parties, be computer literate, and preferably have experience working in logistics/dispatch. #J-18808-Ljbffr