The main aim of this role is to provide energy and income maximisation advice to Somali speaking householders in their first language face to face, by phone and at their home. This will include providing information to help householders to access appropriate support, give administrative support to the delivery of projects, provide in-depth support to householders and to maintain accurate and detailed records of all interactions with householders. Pay and conditions The role is part time (22.5 hours per week). Fixed term contract (12 Months). The salary for the role will be £27,121 per year pro rata. You will be entitled to 25 days paid holiday (plus statutory holidays). The role is subject to a 6-month probationary review. CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more. We will pay fees and expenses on relevant training courses. Specific responsibilities An applicant appointed to the role will be expected to: Engage with local Somali households who need help with their energy issues. Depending on demand the post holder may be required to work with householders outside of the Somali community. Interpret and translate information and materials to advise and support Somali speaking clients. Reduce the financial hardship and stress of households in fuel poverty by supporting their access to lower tariffs, grants for heating and insulation improvements and income maximisation. This is also to identify energy improvements that can be made to the home and refer to installers to install them. Improve the wellbeing and safeguarding of households in fuel poverty whose health conditions are exacerbated by living in a cold home. To communicate with householders clearly, confidently and persuasively using appropriate language and style for target audience. Listening carefully, responding empathically, building rapport and trust, checking for understanding, empowering and motivating. To deliver complex casework over a period of time with minimal support. Giving advice to people in their own homes and at events, community and neutral venues. To adhere to CSE’s data recording protocols, processes and procedures and to maintain appropriate client confidentiality at all times. To use resources (including your time) efficiently and effectively To keep up to date with information required for role, seek opportunities to develop relevant skills and capabilities and share knowledge readily with others to support their development and work delivery. To plan and prioritise your workload to achieve high standards, meet agreed deadlines, adjusting readily to suit changing circumstances. To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website. Essential attributes for this role include: Minimum Maths and English GCSE or equivalent. Experience of giving advice. Experience of customer service. Experience of taking a lead on the delivery and coordination of project-based activity. Ability to communicate fluently both verbally and in writing in Somali. Ability to respond to vulnerable clients in a respectful and engaging manner. Ability to present complex information in an accessible and appropriate manner. Ability to actively listen to correctly identify the support needs of client. Ability to work in a team and able to identify areas where their skills complement others. Ability to maintain admin systems independently and accurately. Able to work independently and use own initiative. Highly organised at managing time and workload. Skilled in use of MS Office applications including Word, Excel and Outlook. Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description. How to apply To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification. The closing date for applications is 5pm on Wednesday 29 January 2025. Interviews are expected to take place Wednesday 5 andThursday 6 February 2025, though this is subject to change. If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.