Administrator - Investor Services - Transfer Agency - London
The role reports into the Assistant Manager within the department and is based within the local jurisdiction.
PURPOSE OF JOB
Carrying out KYC/AML reviews on new and existing customer files and identifying financial crime risk by gathering information gained either from the public domain and/or from customers directly, as well as assisting in the administration duties and activities that are required to support the successful delivery of administration for a client portfolio. This will be under the supervision of the Senior Administrator/Assistant Manager and Manager.
MAIN RESPONSIBILITIES AND DUTIES
* Conducting periodic reviews and trigger event checks.
* Assist with reviewing documents and information received from CDD and AML periodic review cycles and ad hoc remediation projects ensuring documents and certifications meet JTC and management company specific requirements.
* Assist when required with questions relating to periodic reviews, SOW, risk assessments, and information gathering.
* Recognize and address areas of concern, escalating as necessary to the AML/KYC Manager.
* Maintain the AML tracker to ensure that it reflects the status of all cases.
* Ensure the take-on and establishment of new accounts occurs in a timely manner and that they are completed within the prescribed AML, KYC, and CDD procedures.
* Support the team with investor/client queries and requests received via telephone, post, fax, or email effectively and accurately while delivering exceptional client service.
* Support the team with the timely and accurate capturing, execution, and settlement of all investor subscription, redemption, stock transfer, conversion, and switch transactions and any other fund activities as they arise.
* Support the team with the accurate control, input, and monitoring of all client dealing instructions in line with operational procedures.
* Support bulk mail and operational projects.
* Ensure that all JTC policies and procedures are adhered to and guarantee efficient and prompt query resolution.
* Escalate all breaches and complaints immediately upon discovery.
* Adhere to all JTC Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.
* Adhere to JTC core values and expected behaviours.
* Any other duties as deemed necessary by Management.
ESSENTIAL REQUIREMENTS
* Ability to review and resolve complex issues while working under pressure and meeting challenging deadlines.
* Degree or other relevant qualification is desirable.
* Strong working knowledge of guidance and regulations relating to AML.
* Excellent planning and organization skills with a flexible approach to work and an ability to work on own initiative.
* Good keyboard skills to include MS Excel and ability to learn systems used within the business (Essential).
* Knowledge of collective investment scheme administration and multi-jurisdictional regulatory requirements (Highly Desirable).
* Knowledge of trust, corporate, and offshore structures.
* Proven experience in AML/CTF or a compliance role within the financial services sector would represent a strong asset for this position.
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