About the Team
HMRC Payments are responsible for developing and implementing standardised HMRC payment processes for all Heads of Duty and regimes.
HMRC Payments are responsible for:
* Maximising revenue flow to the Treasury, providing excellent customer service through account management.
* Processing receipts and payments, reallocating receipts, maintaining customer accounts and reconciling HMRC bank accounts.
* Dealing with external and internal customer correspondence, telephone calls, forms and electronic enquiries on payment related matters.
We:
* Bank customer payments, allocate to the appropriate account and make repayments where required
* Reply to internal and external customer correspondence
* Contribute to the overall achievement of targets/priorities
* Process electronic work lists
* Use various computer systems to update and maintain customer records
* Help with general administrative duties, including handling some more complex queries and issues, making sure they are resolved quickly and efficiently .
* Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources such as departmental guidance, customer records/systems, and other relevant Business Units .
* Provide assistance as required to support HMRC Payment peaks.
Job Description
* Help with general administrative duties, including handling some more complex queries and issues, making sure they are resolved quickly and efficiently .
* Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources such as departmental guidance, customer records/systems, and other relevant Business Units .
* Provide assistance as required to support HMRC Payment peaks.
Hours of work
This is a backshift position with 5 days over 7 contract.
Working hours for all full-time employees are 37 hours per week, which excludes breaks and lunch breaks, which are unpaid.
Working hours for all part-time employees are minimum 16 hours per week, which excludes breaks and lunch breaks, which are unpaid.
Hours are worked over no more than 5 days with Saturday being mandatory. Monday to Friday the mandatory finishing time will be 8pm
Available hours:
Monday Friday (11am - 8pm)
Saturday Minimum 4 hours (between 8am 4pm)
Please note HMRC adheres to a hybrid working policy where staff are expected to attend the office for 60% of their working time.
Essential Criteria
* You can form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
* Feel comfortable using varying communication tools and methods to interact with different colleagues.
Benefits
Alongside your salary of £26,637, HM Revenue and Customs contributes £7,716 towards you being a member of the Civil Service Defined Benefit Pension scheme.Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
* Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary.
* Family friendly policies.
* Personal support.
* Coaching and development.
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Things you need to know
Selection process details
This vacancy is usingSuccess Profiles (opens in a new window), and will assess your Strengths and Experience.
How to Apply(please click apply and learn more before closing dateFriday 28th March 2025)
As part of the application process, you will be asked to provide the following:
* A name-blind CV including your job history and previous experiences. Your CV should include your most recent and relevant work experience similar to the Job Description. This will be used for information purposes only and will not be scored. Here you should set it out like a traditional CV with no more than 200 words total per role making sure to following the following format: -
* -Name of employer
* -Dates worked (to and from)
* -Job title
* - Brief description of your main role / responsibilities.
* A 500-word personal statement demonstrating how you meet the Essential Criteria. Please provide impacts, outcomes and results.
Further details around what this will entail are listed on the application form.
We acknowledge that AI can assist you in your application. Find our guidelineshere.