Regional Operations Manager – Soft Service
Location: South of the UK - Birmingham/London/Bristol
Salary: £60,000 - £65,000 + Car Allowance
A truly unique opportunity to join a market-leading facilities management business in the newly created role of Regional Operations Manager. This is a key role for the business where you will be pivotal in developing, maintaining, and enhancing relationships with the client and key stakeholders. The expectation is that you will provide excellent operational leadership and ultimately be responsible for the smooth day-to-day running of contracts within your remit. A Soft Services background is required with ideally expert knowledge of Cleaning and previous experience running a high volume of multi-sites across a large region.
This role will manage a multitude of clients across Birmingham/Bristol and Greater London, so the successful candidate must live within a commutable distance to these locations and be comfortable with travel. The contracts are a mixture of Soft Services contracts, heavily weighted towards Cleaning services, with a TCV of circa £8 Million.
Responsibilities
* Accountable for the financial performance of the contracts.
* Full P&L Responsibility.
* Ensure that all risks relating to (SHEQ) safety, health, environment, and quality are effectively managed.
* Develop effective working relationships with operational personnel, business partners, suppliers, and sub-contractors.
* Ensure a strong relationship is maintained with the clients, staff, and subcontractors.
* Set, monitor, and control SLAs.
* Seek out potential growth opportunities within the contract where possible.
Maintaining a positive and successful relationship with each client will be your primary responsibility. You will be expected to work closely with the client to ensure a close working partnership is maintained.
Candidate Profile
* Proven/successful background managing multi-site contracts with a similar CV (+ £8 Million).
* Soft Services background and advantage; Cleaning experience essential.
* Previous management experience gained within the FM/Building Services or Engineering Sector.
* 5 years+ experience working within the Facilities Management sector.
* Excellent communication skills.
* Hardworking & driven individual committed to the job.
* Commercially aware – sound ability to spot opportunities.
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