Paradigm Housing Group is thrilled to invite applications for our newly created Head of Void Delivery position. As a leading provider in social housing across the South East of England, we are committed to delivering high-quality services to our residents. As part of the Paradigm Housing Group, we are driven by our core values of excellence, safety, and sustainability. Our vision is to provide homes and services that our customers can rely on, helping them to live well. We are dedicated to maintaining high standards in everything we do, ensuring our properties are safe, energy-efficient, and well-maintained.
We are seeking a dynamic and experienced Head of Voids Delivery to join our team and lead our efforts in managing void properties efficiently.
In this role, you will be responsible for overseeing the delivery of our void services, ensuring that properties are turned around efficiently and to a high standard. You will lead a dedicated team, manage budgets, and work closely with other departments to achieve our goals.
You’ll lead a team, manage a significant budget of £5 million, and work closely with contractors and other departments to meet KPIs and operational targets.
Key Responsibilities
* Take ownership of the void services, ensuring a highly productive and customer-focused operation.
* Develop strategies to improve service delivery, including maximising in-house models where possible.
* Lead and manage the void function with a budget of £5 million.
* Oversee contractor performance, ensuring value for money and compliance with standards.
* Monitor performance using data analytics to drive service improvements.
* Act as the escalation point for complex issues and complaints, ensuring timely resolution.
About You
* You’ll have significant experience managing void services and large scale maintenance contracts, ideally within the social housing sector.
* A proven track record in team management, performance improvement, and contract management.
* Strong financial acumen, with experience managing large budgets.
* Knowledge of H&S legislation and compliance standards is essential.
Further Information
For the full job description and person specification for the role, please see the attachment at the bottom of this page. Should you have any queries about this vacancy, please email recruitment@paradigmhousing.co.uk and we will respond as soon as possible.
As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.
Thank you for your interest in Paradigm Housing Group thus far.
Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.
About Us
We are Paradigm Housing Group.
We manage more than 17,000 homes across the South East.
We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity, the money we make goes into building new homes and providing an excellent service for residents.
We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector’s largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.
Our Benefits
* Holidays – 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.
* Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee’s contribution rate.
* Car leasing scheme.
* Annual bonus potential.
* 1 paid professional subscription per year.
* Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.
* Health cash plan – worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.
* Hybrid working for many roles.
* Up to three paid Giving Back (volunteer) Days a year.
* Modern collaborative offices, with free parking and charging points for electric vehicles.
* Opportunities for career development and progression.
* Social events such as quiz nights, Christmas Party, Summer BBQ.
Our Vision
We provide excellent services to customers.
And build new homes to help more people.
We make sure our homes are safe and sustainable.
And strive to do more by making the most of our resources.
Working For Us
Our Values
Safer Together
The safety of our customers, colleagues and ourselves is a priority in everything we do.
Driving Improvement
We seek to do things better and deliver value to our customers.
Working As One
We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.
Acting Thoughtfully
We make ourselves aware of our customers’ and colleagues’ circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.
Being Clear
We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.
Please note that customer facing roles may be subject to a DBS check. #J-18808-Ljbffr