Job summary Your primary function will be to oversee the day-to-day management of the administrative in Endoscopy, whilst monitoring capacity and demand in-line with national guidance and key performance indicators to ensure patient pathway delays are eliminated. You will devise a weekly Endoscopy scheduling timetable ensuring nursing and clinical staff are available and will provide potential short-fall / early warning flags to the Directorate Manager and Divisional Admin Manager. You will have sound experience of waiting times, waiting list management, scheduling and pathway co-ordinating. Previous experience of line-managing staff, ideally in an NHS administrative function, will be a distinct advantage. Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. You are requested to consider this when making your Applic ation. Please visitGov.UKfor further information Main duties of the job This role offers variety and a wide range of responsibilities across our Endoscopy services. You will be expected to monitor and manage scheduling, capacity and demand, and performance in-line with national guidance. Also strict monitoring of pathways, RTT targets, cancer targets and diagnostic timescales. As many of our Departments are host environments, the role involves working closely with the surgical and medical secretaries and pathway co-ordinators to facilitate timely appointments for their patients. Working with the Divisional Administrative Management team and Admin Management across Medicine and Surgical Directorates to take remedial action where necessary. There will be a need for close liaising with Performance and Information Services teams to ensure adequate reporting and data availability to allow the Directorates RTT and diagnostic pathways to be maintained. There will be a need for development of action plans for recovery where necessary with the Directorate Manager and ensuring they are implemented by the admin teams. You will manage appraisal, capability and attendance management. With relation to Community-Wide Scheduling and RTT guidance, you will be an expert super-user, leading on upgrades, training and supervision of the admin function. About us Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required. One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment. We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy. The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated. Date posted 10 February 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year Contract Permanent Working pattern Full-time Reference number C9155-THAC-1224-49-02 Job locations Sunderland Royal Hospital Kayll Road Sunderland SR4 7TP South Tyneside Nhs Foundation Trust Harton Lane South Shields Tyne And Wear NE34 0PL Job description Job responsibilities Responsibility for the day-to-day management administrative functions across two Endoscopy units (Sunderland Royal and South Tyneside Hospitals). Monitoring of performance against key performance indicators in-line with the Trust's strategic goals and vision. Focusing on the administrative elements of the Service working closely with the Service manager and other key stakeholders to ensure compliance in relation to policy and targets. Responsible for consistency of approach and accurate management of scheduling and pathways providing assurance to the Directorate Managers, Clinical Lead, Unit Manager, Matron and Divisional Admin Manager as required. You will be expected to strive to achieve diagnostic waiting times for all categories of patient in-line with national guidance by monitoring capacity and demand and liaising closely with Consultants, Clinical Directors and senior managers from both Surgery and Gastroenterology Directorates. You will work as and with the Service admin teams in times of pressure and formulate plans to ensure delivery of care is not compromised due to administrative shortfalls at any time. Strict monitoring of Department specific pathways, RTT targets, Cancer targets and monitoring of timescales will be the responsibility of the Postholder working with the Directorate Manager and Admin Management across multiple Directorates to take remedial action where necessary. Capacity and demand management including targeted action planning as required to deliver on any day to day remedial and proactive objectives as well as any transformational projects and other service improvements. There will be a need for close liaising with Performance and Information Services teams to ensure adequate reporting and data provision. You will manage appraisal, capability and attendance management across their teams. You will be an expert super-user for Meditech V6, leading on upgrades, training and supervision of the admin function. FOR FULL JOB DESCRIPTION PLEASE SEE ATTACHMENT. Job description Job responsibilities Responsibility for the day-to-day management administrative functions across two Endoscopy units (Sunderland Royal and South Tyneside Hospitals). Monitoring of performance against key performance indicators in-line with the Trust's strategic goals and vision. Focusing on the administrative elements of the Service working closely with the Service manager and other key stakeholders to ensure compliance in relation to policy and targets. Responsible for consistency of approach and accurate management of scheduling and pathways providing assurance to the Directorate Managers, Clinical Lead, Unit Manager, Matron and Divisional Admin Manager as required. You will be expected to strive to achieve diagnostic waiting times for all categories of patient in-line with national guidance by monitoring capacity and demand and liaising closely with Consultants, Clinical Directors and senior managers from both Surgery and Gastroenterology Directorates. You will work as and with the Service admin teams in times of pressure and formulate plans to ensure delivery of care is not compromised due to administrative shortfalls at any time. Strict monitoring of Department specific pathways, RTT targets, Cancer targets and monitoring of timescales will be the responsibility of the Postholder working with the Directorate Manager and Admin Management across multiple Directorates to take remedial action where necessary. Capacity and demand management including targeted action planning as required to deliver on any day to day remedial and proactive objectives as well as any transformational projects and other service improvements. There will be a need for close liaising with Performance and Information Services teams to ensure adequate reporting and data provision. You will manage appraisal, capability and attendance management across their teams. You will be an expert super-user for Meditech V6, leading on upgrades, training and supervision of the admin function. FOR FULL JOB DESCRIPTION PLEASE SEE ATTACHMENT. Person Specification Other Desirable Please provide a contact telephone number. Atttitude Essential Committed to delivering quality patient care. Motivated. Target and results driven. Flexible approach to working. Open to change and new ways of working. Knowledge Essential Understanding of surgical pathways and theatre scheduling processes. Knowledge of data protection / Freedom of Information Act. Knowledge of HR policies and procedures. Using Microsoft Office packages e.g. Word, Powerpoint, Excel, Access, Outlook. Knowledge of Hospital information systems. Knowledge of NHS Waiting Time Targets. Knowledge of Trust secretarial standards. Desirable European Computer Driving Licence, or working towards. Meditech V6 Scheduling and waiting list management. Qualifications Essential NVQ Level 4 in Business Administration, or equivalent experience. GCSE Maths and English Language (Grade C or above), or equivalent qualification. Desirable AMSPAR Diploma or OCR / RSA III plus substantial experience in a medical admin role. OCR Level 3 Word Processing (or equivalent experience). NVQ Level 6 / Degree or equivalent qualification in Business Administration, or equivalent experience. Experience Essential Waiting list management and Scheduling experience Experience of managing staff, Meeting tight deadlines Experience of working in the NHS in an administrative role Desirable Experience as a pathway coordinator or waiting list coordinator Experience chairing meetings, training and appraisal processes Meditech V6 working knowledge and experience Physical / Mental Abilities Essential To motivate staff and set goals/objectives which are monitored effectively To work under pressure To work independently or as part of a team To deal effectively with patient/staff enquires To use initiative to problem solve Due to sites covered car owner/driver Skills Essential Proven change management skills Proven effective time management Proven interpersonal/communication skills Effective written communication skills Data input skills Effective organisational skills Desirable HR Skills programme Report writing skills Person Specification Other Desirable Please provide a contact telephone number. Atttitude Essential Committed to delivering quality patient care. Motivated. Target and results driven. Flexible approach to working. Open to change and new ways of working. Knowledge Essential Understanding of surgical pathways and theatre scheduling processes. Knowledge of data protection / Freedom of Information Act. Knowledge of HR policies and procedures. Using Microsoft Office packages e.g. Word, Powerpoint, Excel, Access, Outlook. Knowledge of Hospital information systems. Knowledge of NHS Waiting Time Targets. Knowledge of Trust secretarial standards. Desirable European Computer Driving Licence, or working towards. Meditech V6 Scheduling and waiting list management. Qualifications Essential NVQ Level 4 in Business Administration, or equivalent experience. GCSE Maths and English Language (Grade C or above), or equivalent qualification. Desirable AMSPAR Diploma or OCR / RSA III plus substantial experience in a medical admin role. OCR Level 3 Word Processing (or equivalent experience). NVQ Level 6 / Degree or equivalent qualification in Business Administration, or equivalent experience. Experience Essential Waiting list management and Scheduling experience Experience of managing staff, Meeting tight deadlines Experience of working in the NHS in an administrative role Desirable Experience as a pathway coordinator or waiting list coordinator Experience chairing meetings, training and appraisal processes Meditech V6 working knowledge and experience Physical / Mental Abilities Essential To motivate staff and set goals/objectives which are monitored effectively To work under pressure To work independently or as part of a team To deal effectively with patient/staff enquires To use initiative to problem solve Due to sites covered car owner/driver Skills Essential Proven change management skills Proven effective time management Proven interpersonal/communication skills Effective written communication skills Data input skills Effective organisational skills Desirable HR Skills programme Report writing skills Employer details Employer name South Tyneside and Sunderland NHS Foundation Trust Address Sunderland Royal Hospital Kayll Road Sunderland SR4 7TP Employer's website https://www.stsft.nhs.uk (Opens in a new tab)