TikTok LIVE - Global Customer Service Representative, Arabic Speaking
Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.
Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. Together, we inspire creativity and enrich life. At TikTok, we create together and grow together.
About the Team
The Livestream Team is committed to creating real-time interactive experiences. As part of the LIVE Traffic & Ecosystem team, the Customer Service Excellence team provides world-class service for customers and creators. The successful applicant will have a track record of resolving complex customer requests in a friendly and professional manner.
Roles & Responsibilities
1. Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams.
2. Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service.
3. Promptly escalate critical/high-risk cases to the appropriate authority.
4. Coordinate with other teams/departments to resolve customer issues and ensure follow-up.
5. Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates.
6. Respond to internal and external customer escalations quickly and professionally.
7. Adhere to established procedures and guidelines while providing quality customer service.
8. Support ad-hoc projects and initiatives per business needs.
Qualifications
Minimum Qualifications:
1. BA/BS degree or equivalent practical experience.
2. Proficiency in Arabic is essential.
3. Minimum of 2 years' experience in a customer service environment.
Preferred Qualifications:
1. Experience working for live-streaming/user-generated content platforms is a plus.
2. Comfortable with Microsoft Word and Excel.
TikTok is committed to creating an inclusive space where employees are valued for their skills and experiences. We celebrate our diverse voices and aim to create an environment that reflects the communities we reach.
Seniority level
Associate
Employment type
Full-time
Job function
Other
Industries
Technology, Information and Internet
#J-18808-Ljbffr