Join a dynamic automotive team in Norwich as a Service Advisor.
Responsibilities:
* Communicate with clients about vehicle problems, insurance questions, and warranty issues.
* Maintain positive relationships with clients to ensure repeat and return customers.
* Answer customer questions about services, including when to expect vehicle repairs.
* Ensure customer vehicle is finished on time.
* Use all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups.
* Communicate with technicians about vehicle statuses.
* Relay for clients when communicating vehicle problems and needs to repair department.
* Liaise with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicate any time restrictions to customers in a timely manner.
Salary and Benefits:
This position offers a competitive salary of £27,500 with an on-target figure of £33,000. There is a lovely environment here, nice team and customers, and a full benefits package.
What We’re Looking For:
We ideally need experience within a similar role and, of course, brilliant customer service skills and technical knowledge.
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