SC Cleared Deskside Engineer Perm-32000 Annan, Scotland Provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA). To meet our customer needs a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites. Key Responsibilities To replace desktops, laptops, monitors and phones when applicable, enabling a quick resolution with minimum inconvenience to the end user Perform Break fix on all desktop equipment To perform IMAC activities To perform daily backup checks as required Complete all allocated calls and maintain regular contact with Workflow Managers To diagnose problems accurately using all the available resources and technical knowledge To provide timely, quality solution keeping the customer updated and escalating if required Refer to relevant procedures to perform role Ensure administration is satisfactory and up to date Knowledge / Skills PC literate Customer liaison skills Interpretation of data & actions Decision making. Windows OS literat ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. ADZN1_UKTJ