Reference: ZG/20244322_1729765537
Posted: October 24, 2024
I am currently working with a large residential developer who operates in the North West/West London region and is looking for a Customer Service Manager to join them.
Responsibilities:
* Dealing with customer complaints and ensuring they are resolved
* Reporting into the Head of Customer Service
* Carrying out inspections and reporting defects
* Dealing with subcontractors and trades
* Keeping customers up to date with timelines of the complaints
* Liaising daily with the rest of the customer service teams
* Instructing maintenance technicians
* Conducting home demonstrations to customers
* Inspection prior to the customer moving in
* Instructing subcontractors/trades as required
In order to be considered for this role, you will need direct defect experience within housing, ideally within management.
If you would like to apply for this role, please do so below or for more information, please contact Zoe Georgiou at the Fawkes & Reece London office.
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