Helpdesk Support
Location (Nearest MRT): Buona Vista
Salary: Up to $3,500 (Depends on Qualification & Relevant Work Experience)
Duration of Work: 6 Months Contract
Work Days & Hours: Mon to Fri, Office Hours
Responsibilities:
* Respond to the enquires within 24 hours for simple and straight forward cases. For queries that need further investigation and review, to respond to the enquirer as soon as a solution has been obtained.
* Where email correspondence poses challenges, other modes of communication such as teams, WhatsApp messaging or phone calls may be used
* Work in partnership with the various stakeholders to resolve the issues raised.
* Provide solution to the enquirers.
* Work in partnership with the different stakeholders within HRTD and align the policies / guidelines for the different employee groups.
* Provide support in admin matters or other ad-hoc duties.
* Serves as the first point of contact for day-to-day operational issues related to AIAM.
* Arrange meeting and clarify issues with the AIAM project team, system vendor as well as internal stakeholders and then work with them to address the concern/issues raised
Requirements:
* A diploma / degree in Information Technology
* Experience with HR systems would be an advantage.
Interested applicants, please Apply Now.
Kindly understand that only shortlisted candidates will be notified.
Fiona Leow (R21100211)
Senior Consultant
RecruitFirst Pte Ltd (E.A. 13C6342)
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