We are Manchester Local Care Organisation - an exciting, new public sector organisation that is bringing together NHS community health services and social care services in the city.
MSK Physiotherapy Administrator And Physiotherapy Assistant
We are seeking a highly motivated and organised individual to join our MSK Physiotherapy Administration Team. This full-time role will help the team manage the large number of referrals we receive into the service. It will involve telephone contact with patients, booking appointments on computer-based systems, sending patient letters and the management of waiting lists.
This workload underpins the MSK Physiotherapy service and is fundamental in allowing our clinicians to provide the highest standards of care. Consequently, candidates will require excellent communication skills, experience working on relevant computer systems and have outstanding organisational and time management skills.
The successful applicant will also support clinical staff to deliver online and face-to-face group-based education and exercise programs, such as the Back To Fitness and Back Wise groups; this will include referral management and delivering education and exercise therapy, under the direction of qualified physiotherapists. Whilst these classes are currently run online due to the COVID-19 pandemic, the longer-term plan is to return to conducting them in person.
Key Responsibilities:
* To support MSK Physiotherapy administration staff with waiting list management tasks, such as data transfer to the EMIS system, managing telephone calls from patients, booking Physiotherapy appointments, sending appointment letters and assisting with clinic management within MSK Physiotherapy.
* To support MSK Physiotherapy staff with delivering management plans for patients with musculoskeletal conditions, through online and face-to-face individual and group-based sessions.
* To support administration and clinical staff with meeting key targets and deadlines regarding management of facilities, documentation, audit and stock within the MSK Service.
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
For further details / informal visits contact:
Name: Matt Shrimpton
Job title: Community MSK Service Manager
Email address: matthew.shrimpton@mft.nhs.uk
Telephone number: 0161 226 0101
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