Tetra Tech Ltd is an ambitious and growing business, with IT at the heart of that growth agenda. Our IT team uses state of the art technology both in terms of infrastructure and software and have an outstanding project management process in place to support our global customer base. We are looking for an enthusiastic committed individual to join our energetic team.
A Service Desk Manager is responsible for overseeing the day-to-day operations of an IT service desk, managing a team of technicians who provide first and second-line support to end-users, ensuring efficient incident resolution, service request fulfillment, and maintaining high service levels by adhering to established processes and SLAs, while also communicating effectively with stakeholders across the organization to deliver a seamless user experience; often utilizing ITIL best practices to optimize service delivery.
Key responsibilities may include:
1. Team Leadership:
2. Hiring, training, and developing service desk staff.
3. Performance management and coach...