We are looking for an experienced Customer Account Manager to join our clients' friendly Thetford team. Previous experience in a contract manufacturing/production environment would be a distinct advantage. You will be the central point of contact for all things associated with relevant customer accounts, such as; managing customer relationships costing products and forecasting account performance project managing new product development through to manufacture liaising internally to ensure that our client deliver for the customer on time and in full and developing/activating plans to grow each account. Your key responsibilities would be; Manage a number of allocated customer accounts, ensuring a positive, effective and productive working relationship with each to encourage growth and profitability. Generate accurate product costings and quotes, tailoring them meticulously to ensure they meet the needs of both the business and the customer. Work closely with the Customer, NPD team, Packaging Technologist, Purchasing and the Operational teams on both new projects and existing product lines, ensuring projects are delivered on time. Setting up products, sales orders and bills of materials on system. Identifying and rectifying any problems related to existing or potential orders and/or customers. Working with customers to agree annual forecasts, and create a joint business plan to ensure that these are met. Deliver overall sales and margin targets, and other associated KPIs, accurately to forecast. Negotiate manufacturing contracts, underwrite agreements, stock sweeps and customer concessions, ensure signed documents are retained centrally. Monitor and review finished goods and component stocks by account and manage the lifecycle. Meet with customers as and when necessary to discuss current and prospective business or new product opportunities. Be the voice of the customer internally, working closely with all functions to ensure delivery to customer requests are met. Monitor and review own performance, reporting updates to manager periodically. Required skills & experience; Experience of B2B customer sales and working as an account manager in the production/manufacturing industry, or similar. Proven experience of confidently creating, developing, and managing relationships with key customer accounts and with internal departments and stakeholders. Competent Excel skills, with a keen eye for data accuracy. Great communication skills (both verbal and written), conveying views and ideas logically internally and externally. Self-motivated and enthusiastic with the ability to work unsupervised, using their own initiative to drive personal development, with a passion for the cosmetics and health and beauty industry. Excellent organisational skills, with the ability to prioritise and multi-task. Good foundational negotiation skills. You will be based at our clients Thetford offices and the hours of work will be 0830-1700 Monday to Friday. The salary offered is £35,000 - £40,000 and is dependent upon experience.