Information Technology Service Delivery Manager
This range is provided by Salt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
My client is seeking a highly experienced and proactive Service Delivery Manager to lead the delivery of exceptional service to their clients. This role is crucial for someone with a strong and demonstrable background in service management within an e-commerce environment. Essential e-commerce experience is a prerequisite for this role. A deep understanding of the e-commerce landscape is vital. Furthermore, strong Shopify expertise is highly desirable.
The successful candidate will take ownership of ensuring services are delivered on time, within budget, and to a high standard, while cultivating strong client relationships. You’ll collaborate closely with internal teams, manage escalations efficiently, and be a key driver in continuous service improvement.
Responsibilities:
* Build strong client relationships.
* Lead incident resolution.
Skills:
* E-commerce Service Delivery.
* Client Management.
* Strong Communication.
Experience:
* Service Delivery Manager (E-commerce).
* ITIL/Agile.
* Client-Facing.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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