MAK Jobs is recruiting on behalf of our client for a Customer Account Administrator to join their Customer Administration team. Location: Lutterworth Salary: £12.12 - £13.58 per hour Shift: Monday to Friday 8:30 AM - 5:00 PM This is an exciting opportunity to provide essential day-to-day administrative support to customers and colleagues, ensuring that products are distributed accurately and on time according to customer requirements. Key Responsibilities: - Serve as the primary point of contact for customers. - Generate daily reports for internal and external stakeholders - Coordinate product shipping, including booking slots, establishing couriers, providing driver details, and tracking parcels in line with customer specifications. - Manage stock movements and transfers using the WMS system. - Collaborate with departments to plan and cost pre-retail requirements. - Collect data to produce invoices and resolve any Purchase Order issues as needed. - Complete tasks in accordance with customer requirements and agreed timelines. - Offer guidance, support to your team members. - Ensure timely completion of tasks. - Attention to detail. - Perform additional responsibilities as directed by your Line Manager to meet business needs. Essential Skills and Experience: - Excellent command of the English language, both written and verbal, with strong communication skills. - Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint). - Ability to prioritize tasks effectively within a daily work allocation and defined timelines. - Accuracy and reliability in all tasks. - Strong administration and organizational skills. - Ability to work independently as well as within a team. Additional Key Skills: - At least one year of experience in a similar role and environment. - Familiarity with industry practices. - Understanding of organisation, planning, records management, and general administration principles.