As the Client Services Manager, you will be responsible for overseeing the client service operations and ensuring that our clients receive excellent service and support. You will lead a team of client service representatives and work closely with other departments to address client needs and enhance their overall experience with our firm. Key Responsibilities: Develop and implement client service policies and procedures Handle and resolve complex client inquiries and issues in a timely and professional manner Monitor and evaluate client service performance and provide feedback and training to team members Collaborate with other departments to address client needs and ensure seamless service delivery Conduct regular client satisfaction surveys and implement improvement plans based on feedback Maintain and update client records and documentation Stay informed about industry trends and regulatory changes that may impact client services Prepare and present reports on client service metrics and performance to senior management Qualifications: Bachelor's degree in finance, business administration, or a related field Proven experience in client services management, preferably in the financial services industry Strong leadership and team management skills Excellent communication and interpersonal abilities Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) High level of attention to detail and accuracy Ability to handle complex client inquiries and issues with professionalism Knowledge of financial products and services is a must Benefits: Competitive salary and performance-based bonuses Comprehensive training and professional development opportunities Health and wellness benefits Flexible working hours and remote work options Opportunities for career advancement within the firm