Job Overview:
An excellent opportunity has arisen for a Graduate Trading Application Support to join a friendly team, ideally seeking a recent graduate with a technical or finance-related degree. My client is a well-established exchange (FinTech, Financial Technology) company based in the City, London. They are working with some cutting-edge technologies, making this an excellent opportunity to join an innovative, forward-thinking company within the FinTech / Financial services space. Full on-the-job training will be provided along with excellent career progression potential.
The successful candidate will join a friendly and supportive team. My client aims to recruit the best people from all walks of life and diverse business backgrounds. If these sentiments align with your thinking, then my client could be the ideal place for you to start and develop your career.
Responsibilities and Duties:
* Responsible, along with other operational team members, for the day-to-day running and maintenance of the platforms.
* Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person.
* Maintain a high degree of customer service for all support queries.
* Perform troubleshooting and collection of information for effective issue diagnosis and internal escalation.
* Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms.
* Maintain and enhance knowledge base and documentation.
* Work with other departments (Compliance, Surveillance, Infrastructure, and Sales) to ensure appropriately monitored live operations of all platforms.
* Raise and deploy changes to support the day-to-day running of multiple exchange platforms.
* Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified.
* Ensure processes are streamlined and process maps are followed to reduce risk.
* Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development.
Experience Essential:
* Ideally Degree level qualification and/or 2 years of experience.
* Proficient with Microsoft Excel and other Microsoft Office products.
* Prior experience in operation or technical support role.
* Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience.
* Confidence to take inbound calls and make outbound calls.
* Ideally Experience with FIX Protocol but not a must.
* Ideally Exposure to UK and EU equity markets including understanding of trade lifecycle but not a must.
* Ideally Ability to write SQL queries and a strong understanding of relational databases but not a must.
* Ideally Experience using Unix/Linux servers but not a must.
* Previous use of GIT version control or similar.
* Ideally Scripting experience e.g. bash/shell, python or similar.
Desired:
* Experience with Binary Protocols.
* Dashboard creation in Grafana.
* Previous experience with Atlassian product suite.
* Basic networking concepts and troubleshooting TCP/UDP, telnet, IP, Ports etc.
Skills:
* Effective communicator.
* Attention to detail, numerate, self-motivated.
* Excellent team player, able to work on own initiative.
* Interest in financial markets and the requirements to operate effectively in a highly regulated environment.
Seniority level
Internship
Employment type
Full-time
Job function
Information Technology
Industries
IT System Training and Support
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