Senior Customer Service Representative Opportunity to be a key support to our Financial Advisers Opportunity to grow and develop your career in the Financial Services industry Hybrid working with 2 days per week in our Stratford upon Avon office About the roleWe have an exciting opportunity for 2 Senior Customer Service Representatives to join our Adviser Centre Team in Financial Services where you will play a crucial role in delivering outstanding customer service. You'll actively manage queries from our internal Financial Advisors as well as third party, and internal telephone queries and requests, ensuring compliance with NFU Mutual standards and relevant regulatory bodies. You’ll support Financial Advisers on a day to day basis, handling queries by email and telephone ensuring these are dealt with promptly and accurately, updating the point of sale system and liaising with other teams across the business to support advised sales. You'll also have the opportunity to deliver short-term projects and activities as required by your Line Manager. This varied role will require you to building strong working relationships across the Financial Services business.About youYou’ll have experience in a customer-focused role and be passionate about delivering high-quality support to our Financial Advisers. With a strong ability to manage detailed information, you’ll use your organisational skills to multitask and produce excellent work across various processes. Additionally, you’ll be an effective communicator, both in writing and speaking, capable of interpreting complex information and conveying it clearly to a wide range of people. In addition to these essential skills, you'll bring: Proven experience from within financial services is essential Customer Focus: You put customers first, fully considering their requirements to deliver high-quality service that consistently meets their needs. You develop long-lasting relationships with customers based on open communication, trust, and mutual respect. Adaptability: You work productively in changing environments, readily accepting and suggesting ways to improve your work. You respond positively to changes and new ideas, ensuring you remain flexible and open-minded. Attention to Detail: You demonstrate a strong ability to follow procedures and processes with meticulous attention to detail, ensuring accuracy and compliance in all tasks. Teamwork: You support teamwork by defending the need for high-quality standards and output, even when challenged. You work collaboratively to enhance team performance and share knowledge and expertise to contribute to the success of the team and organisation. At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.Benefits and RewardsWhen you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary up to £33k dependant upon experience Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave bank holidays buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership – subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU MutualWe’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.