FM Help Desk / FM Co-Ordinator / FM Customer Support This is a fantastic opportunity to join a family owned Security & Facilities Management company working on various client contracts nationwide. Our business has expanded and continues to grow. We are positioned uniquely in the market with a multiple service offering to our customers. An exciting opportunity to join this established & fast growing company. Our customers include some very prestigious names. Salary: Up to £33,500 Location: Borehamwood Hours of work: 9:00am - 5:00pm, Monday to Friday - Office Based Responsibilities: To manage and field customer enquiry’s, order placement and interaction with suppliers. To manage our in house engineer(s) You must be process driven and ability to work on own and as a team. Provide information, prepare and compilation of proposals and presentations, where needed Be time efficient with submissions Have an understanding of property management and service solutions. Have a proactive approach to continuous improvement in communications, management procedures and systems to maximise profitability and improve operational efficiencies. Have understanding of ISO 9001 / ISO45001 Use of internal CRM system & customer portals Have a good telephone manner Obtaining specialist subcontractor costs. Participate in day to management tasks, involvement to weekly sales & operational meetings. The successful candidate: Understanding of the Facilities Management industry would be preferential Proficient IT Skills – must include, Word, Powerpoint and EXCEL. Hold a full UK driving licence – but not essential depending on your location