Hello from Edinburgh Marriott Hotel Holyrood You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you. Edinburgh Marriott Hotel Holyrood is a busy 160-bedroom hotel in the heart of Edinburgh’s old town & of course near Holyrood This is a very exciting time for us as we have recently rebranded to world-wide company, Marriott Hotel. The hotel has gone through extensive refurbishment and is the perfect time for you to jump on board and help us enhance our new structure. We’ll support you, in and out of the workplace by offering: World class training and development, including leadership development. Unlimited career opportunities. Rooms and Food & Beverage discount with Marriott International. Hot meals on duty and unlimited access to coffee and hot chocolate. Excellent Spa Discounts. Free Off-Peak Access to the Gym, because your wellbeing is important. Referral bonus programme, rewarding you up to £250 per successful employee. A range of team engagement activities throughout the year. Perkbox – Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more… Canada Life – You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes. Medicash: Medicash provides you with health cover and free GP online video consultations. Life Assurance. A bit about the Job Our Leisure Attendants play a crucial role in delivering an exceptional experience to all hotel guests and members. They are self-motivated, detail-oriented, and vital members of our Spa & Leisure team. Their responsibilities include ensuring guests have a seamless journey from check-in through their immersive leisure experience, concluding with the provision of memberships and products tailored to their needs. As frontline representatives of our company, Leisure Attendants are dedicated to consistently maintaining and delivering high standards. Skills & Knowledge Perform pool plant testing, ensuring water quality meets required standards. Act as a pool responder, ensuring safety and performing lifeguard duties when required. Maintain and clean the spa and leisure facilities, ensuring high hygiene standards. Manage the spa and leisure booking system and membership scheme to a satisfactory standard. Respond to emails and answer calls promptly and professionally. Use booking systems such as Premier to manage reservations and member inquiries. Support the Manager/Supervisors in ensuring the facility operates efficiently and complies with operational controls. Follow Standard Operating Procedures (S.O.P.) for pool rotations, breaks, and poolside duties. Proactively develop and sell Spa & Leisure treatments, products, and services. Provide high-quality customer service, going above and beyond for guests. Handle complaints promptly, demonstrating genuine care for customers. Ensure compliance with legal health, safety, and welfare requirements for staff and customers. Ensure customer information is accurate and managed to company standards. Check in guests attending the Spa & Leisure Club. Conduct engaging introductory gym sessions, ensuring guests and members feel confident using equipment and facilities. Additional : Assist with life-saving duties in accordance with NPLQ training and the facility’s Emergency Action Plan (E.A.P.). Maintain cleanliness and hygiene in the Spa & Leisure Club and pool area before, during, and after operational hours. This position will include shifts working Saturday and/ or Sunday. Additional hours may be required to support the hotel during our busier periods including bank holidays. For more information… Visit: https://www.marriott.com/en-us/hotels/edimh-edinburgh-marriott-hotel-holyrood/overview/ B e Inspired. Be Empowered. Be you.