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The eBilling Implementation Analyst will process e-billing implementations, including new systems or transitions to other systems.
Responsibilities:
* Coordinate with clients, vendors, and local office representatives regarding the requirements for the setup of new eBilling systems.
* Assist in the timely completion of eBilling implementations.
* Provide support for internal and external (client, third party vendor) general queries, outside counsel guidelines, user access, etc.
* Troubleshoot invoice uploading problems and escalate to vendors those that cannot be resolved internally.
* Assist with documentation of eBilling system setup details and uploading procedures.
* Disseminate and coordinate updates on client implementation and other e-billing information to concerned parties promptly.
* Evaluate and analyze situations using multiple sources of information and evaluate judgment based on the analysis of factual and qualitative information.
* With limited supervision, work independently to complete assigned tasks and work responsibilities to meet agreed objectives. Consider the impact of recommendations when making decisions or resolving problems.
* Exchange ideas and information effectively, concisely, and logically, and be sensitive to audience diversity.
* Exercise a required degree of tact and diplomacy when dealing with others and in handling sensitive issues.
* Perform other duties as may be assigned.
Skills and Experience:
* A bachelor's degree in business administration, commerce, finance, or related courses.
* Experience gained in an e-billing role.
* Sound understanding of commonly used Legal E-billing Vendors.
* Keen attention to detail and effective organizational skills.
* Able to prioritize and handle multiple tasks to meet deadlines.
* Able to perform at high levels in a fast-paced, ever-changing work environment and successfully adapt to changing priorities and work demands.
* Strong problem-solving and analytical skills.
* Able to anticipate work needs and follow through with minimal direction, follow up on own initiative.
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