PCN Care Coordinator - Administration 20 hours Burnley East
Based within the Burnley East PCN, this new role is an exciting opportunity to learn and grow.
The purpose of the role is to provide cover for various administration duties within the team. The main part of the role will be sorting and dealing with prescriptions, and you will also be required to provide cover for holiday and sickness to other members of the Admin team.
Full training will be provided with a dedicated mentor. However, you must have an understanding of PCNs and what we aim to achieve.
This is an ARRS role, and the salary banding is currently based on the 2023/2024 Scale. This is currently being reviewed and should be moved in line with the NHS Agenda for Change current banding.
The hours for this role are Monday to Friday, 2pm-6pm.
Main Duties of the Job
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, depending on current and evolving practice workload and staffing levels:
* Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers.
* Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
* Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning.
* Processing personal and telephone requests for appointments, visits, and telephone consultations, ensuring callers are directed to the appropriate healthcare professional.
* Taking messages and passing on information; filing and retrieving paperwork.
* Maintaining and monitoring the practice appointments system.
* Maintaining practice premises security in accordance with practice protocols.
About Us
The East Lancashire Alliance is a network of 48 GP practices covering a population of over 390,000 patients across East Lancashire. Patients are at the heart of everything we do, and we pride ourselves on ensuring our patients feel safe, supported, communicated with, and respected at a time when they may be feeling vulnerable. The Alliance represents our member practices and champions our Primary Care Partners by working with local general practice and other system partners in providing patient-centred, local healthcare services.
Each practice has a close-knit team of staff who collectively seek to improve the health of their patient populations.
East Lancashire is one of the world's most innovative, original, and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner towns and villages with great shopping, entertainment, and dining options, you will experience a great northern welcome with people famed for their warmth, humour, and generosity.
Job Responsibilities
Confidentiality:
* In the course of seeking treatment, patients entrust us with sensitive information regarding their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In performing the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients, their carers, practice staff, and other healthcare workers. All such information is to be regarded as strictly confidential.
* Information relating to patients, carers, colleagues, or the business of the practice may only be divulged to authorized persons in accordance with practice policies and procedures regarding confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety, and security as defined in the practice Health & Safety Policy, including:
* Using personal security systems within the workplace according to practice guidelines.
* Identifying risks involved in work activities and managing those risks.
* Making effective use of training to update knowledge and skills.
* Using appropriate infection control procedures and maintaining work areas in a tidy and safe way, free from hazards.
Equality and Diversity:
The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, including:
* Acting in a way that recognizes the importance of people’s rights and interpreting them consistently with practice procedures, policies, and current legislation.
* Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
* Behaving in a manner that is welcoming and non-judgmental, respecting individual circumstances, feelings, priorities, and rights.
Personal/Professional Development:
The post-holder will participate in any training program implemented by the practice as part of this employment, including:
* Participation in an annual individual performance review, maintaining a record of personal and/or professional development.
* Taking responsibility for own development, learning, and performance, demonstrating skills and activities to others undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice by:
* Alerting other team members to issues of quality and risk.
* Assessing own performance and taking accountability for own actions, either directly or under supervision, and asking for help when required.
* Contributing to the effectiveness of the team by reflecting on activities and making suggestions for improvement.
* Working effectively with individuals in other agencies to meet patients' needs.
* Effectively managing own time, workload, and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and strive to:
* Communicate effectively with other team members.
* Communicate effectively with patients and carers.
* Recognize needs for alternative methods of communication and respond accordingly.
* Ask for help when required in this phase of their learning and development, ensuring they become an effective part of the Practice Team.
Contribution to the Implementation of Services:
The post-holder will:
* Apply practice policies, standards, and guidance.
* Discuss with other team members how the policies, standards, and guidelines will affect their work.
* Participate in all relevant training where appropriate.
Person Specification
Knowledge and Skills
* Excellent communication skills (written and oral).
* Good interpersonal skills; ability to work as a team member and autonomously; strong IT skills.
* Effective time management (planning and organizing).
* Problem-solving and analytical skills.
Qualifications
* Maths and English Grade C or above.
Personal Qualities
* Positive attitude towards innovations and change; adaptable and able to respond to changing situations.
* Ability to recognize own limitations and act upon them appropriately.
* Flexible and cooperative.
* Ability to deal with conflict.
* Good team player who supports, values, and respects the contributions of all members.
* Punctual and committed to supporting the team effort.
* Motivated, forward thinker.
* Problem solver with the ability to process information accurately and effectively, interpreting data as required.
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