Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients’ operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient, leveraging our best-in-class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award-winning service and our entire workforce are encouraged to demonstrate our company values Accessible, Curious, Expert.
Offering a comprehensive and market-competitive benefits package you will also be rewarded with access to our benefits programme, Look Inside, which provides easy access to unbeatable discounts for retailers such as Argos, M&S, B&Q, Currys PC World, etc.
We have a new vacancy for an experienced General Recovery Income Officer who would join our Collections & Recovery Team in Bromley. We provide a full collection and debt recovery service on a range of debts across the Council.
Key tasks and responsibilities:
• Manage a diary of debts or recommendations of pro-active recovery on a variety of debts including Social Care Debts, Business Improvement District, Temporary Accommodation, & Trade Waste debts.
• Ensuring all debts are progressed through their respective recovery cycles promptly.
• Dealing with correspondence from debtors and/or third parties via post, email and telephone including vulnerable clients and their representatives.
• Making pro-active telephone calls regarding the payment and recovery of debts including taking payments through Paye.net and setting up Direct Debits using the system.
• Tracing missing debtors via tracing agency, ThreeSixty or other available systems.
• Make appropriate referrals to the Debt Collector, review returns from the Debt Collector and complete County Court Claims, if appropriate.
• Making recommendations and preparation of write offs.
• Record all recovery actions on the appropriate IT system, e.g. Aspien Debt Management, Orchard MRI, Oracle Fusion Financial System.
• To ensure that all work processed complies with SLAs, regulatory and audit requirements to support our service delivery to our clients.
Essential Skills and Attributes:
• Experience of debt recovery and/or credit control.
• Able to write and speak English fluently.
• Good IT skills, especially a working knowledge of Microsoft Word, Outlook and Excel.
• Strong telephony skills - able to communicate clearly and effectively with debtors, especially those who are deemed vulnerable.
• Ability to manage yourself in a confident and professional manner at all times.
• Self-motivating, experience of working to agreed targets by prioritising and planning.
• Able to produce high quality and accurate documentation with attention to detail.
• Flexible and adaptable in a changing environment.
• Be an active member of the team and able to assist other team members when required.