Role: Concierge Location of work: Brentford Hours of work: 4 on 4 off, Days/ CHANGING ROTA - 6:00 - 18:00, 7:00 - 19:00 or 10:00 - 22:00 Contract: Permanent Duties & Responsibilities Shifts start either 6am, 9am or 10am for 12 hours depending on needs of site. To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner. To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. Managing the Bringme Room that takes Parcels, attending as needed, logging parcels and assisting residents use system and picked up large parcels from back secure room. Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service. Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc. Ensure only authorized persons are given access to areas such as the gym, pool and resident’s lounge Testing of the pool water as needed when on shift to ensure safety of residents, 5 times per a day Carry out MyTag inspection of all areas once daily on shift including all communal areas. Inspect all building and logging any issues Carry out safety checks using Meridian as directed by shift leader or FM. Deal with fire alarm notification or faults. Cover security lunch break in FCC. Check resident lounge, coffee machine and assist with bookings Issuing of visitor parking permits, offering explanations to the onsite parking procedures. Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge. Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures. Correct reporting of any security / health and safety issues. Correct reporting of any incidents or complaints. Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times. Issuing of flat keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place. Cross training of other resort departments. Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets. Skills & Qualifications Excellent communication skills. Polite and confident with a great deal of patience. Ability to multi-task and time-manage. Have a good understanding of Excel, word and outlook. Strong verbal and written communication skills. Ballymore Operate as an Equal Opportunities Employer