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Retail Customer Advisor (Poole) - 30 hours, Poole
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Client:
Three
Location:
Poole, United Kingdom
Job Category:
Retail
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EU work permit required:
Yes
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Job Reference:
e1364951cde5
Job Views:
11
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Company Description
Three UK is a large network known for creating meaningful connections that enrich lives. Our brand represents the strength of our network and our commitment to providing better connectivity daily for every customer.
Founded in 2003, Three UK aims to challenge the mobile industry. We cover 99% of the UK’s outdoor population with our 3G and 4G networks and handle 28% of the mobile data traffic in the country (Enders Analysis). We have the most spectrum dedicated to 5G among UK mobile providers, ensuring our customers experience the latest mobile technology.
Our vision is to deliver better connectivity every day for every customer. We seek team members who are eager to develop and succeed in a supportive environment that prepares you for future growth. There’s potential to progress to store management roles!
Our key focus areas include:
* Understanding customer needs
* Setting standards for coverage, reliability, and customer care
* Creating positive experiences that leave customers satisfied
* Meeting personal and store KPIs
* Matching products and services to customer needs and promoting our innovative offerings
Enhance customer experience through engaging conversations and ensuring customer satisfaction. Assist with general mobile or network queries (training provided!).
We value customer-focused individuals who go beyond expectations and work well as part of a team. Show customers how technology can transform everyday moments into something special.
We celebrate diversity and inclusivity, fostering a sense of belonging. We appreciate everyone’s unique contributions and support each other to serve our customers better.
No prior product knowledge is required; your ambition and willingness to learn are what matter.
Job Benefits
* £12 per hour
* A new smartphone on an unlimited data plan
* Monthly on-target bonus of 25% based on store performance
* Additional bonus opportunities for high performers
* Discounts through our Perks at Work scheme
* Training and career development programs
Qualifications
* Experience in a customer-facing role
* Excellent communication skills
* Willingness to learn
Additional Information
We are committed to building the best team to succeed. We offer many opportunities for growth and development. You never know, you might become a store manager someday!
If you enjoy engaging with customers and representing our brand, this is the role for you. Your customer service skills will shine here.
Our team is diverse and inclusive. We value everyone’s individuality and contributions, supporting each other as we deliver excellent service.
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