Albany Beck are hiring for a Customer Success Executive, to work with a fast-growing SaaS start-up, in the Hotel and Hospitality industry. This start up is pre Series A funding, providing an excellent opportunity to grow with the company.
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Ideally, we are looking for someone with previous experience working in a SaaS environment, in a Customer Success capacity.
Key Responsibilities
Customer Onboarding:
* Guide new clients through the onboarding process, ensuring seamless adoption of the platform.
* Develop tailored implementation plans aligned with customer goals.
Customer Relationship Management:
* Build strong relationships with clients, acting as their main point of contact.
* Conduct regular check-ins and Quarterly Business Reviews (QBRs) to discuss progress, feedback, and new opportunities.
Product Expertise:
* Become a product expert, able to guide customers in utilizing the platform effectively.
* Collaborate with the product team to relay customer feedback and suggest enhancements.
Retention & Growth:
* Monitor customer health metrics to proactively identify and address potential issues.
Problem Resolution:
* Work closely with support teams to resolve customer issues quickly and effectively.
* Serve as an advocate for the customer within the organization.
Training & Enablement:
* Conduct training sessions and create resources (e.g., guides, webinars) to empower customers.
* Stay updated on product updates and industry trends to provide value-added insights