We are looking for a dedicated and proactive Housing Officer to join our team in the heart of Enfield. If you are passionate about delivering high-quality housing services and enjoy making a difference to your community, this is the perfect role for you Key Responsibilities: Tenancy Management : Manage council housing tenancies, ensuring tenants comply with tenancy agreements, and resolve tenancy-related issues (e.g., rent arrears, antisocial behavior, property maintenance). Tenant Support : Provide support and advice to tenants on housing-related issues, such as rent payments, housing benefits, and general tenancy queries. Rent Collection : Oversee the collection of rents, monitor arrears, and work with tenants to develop repayment plans as required. Property Inspections : Conduct regular property inspections to ensure properties are in good condition, and carry out follow-up actions for repairs and maintenance. Allocations & Transfers : Assist in the allocation and transfer of properties according to local housing policies, ensuring fair distribution based on need and eligibility. Complaint Management : Investigate and resolve tenant complaints in a timely and professional manner, ensuring high levels of tenant satisfaction. Collaboration with External Agencies : Work alongside support agencies, social services, and contractors to ensure tenants receive the appropriate assistance and services. Health and Safety Compliance : Ensure properties meet health and safety standards and adhere to housing regulations. Essential Qualifications & Skills: Experience : At least 2 years of experience in social housing or property management (preferably within local government or housing associations). Knowledge : A good understanding of housing law, tenancy agreements, rent collection, and local government housing policies. Communication Skills : Excellent communication skills (both verbal and written) to effectively liaise with tenants, colleagues, and external agencies. Organisational Skills : Strong ability to manage your time effectively, handle a caseload, and work independently. Problem-Solving : Ability to identify problems and find creative solutions to ensure tenant satisfaction. IT Proficiency : Proficient in Microsoft Office and housing management software (e.g., Northgate, Capita). Driving Licence : A full UK driving licence is preferred but not essential. Desirable: Relevant Qualifications : A housing or property management qualification (e.g., CIH Level 3 Certificate in Housing). Experience in London : Familiarity with housing issues specific to the London area (e.g., high demand, affordable housing shortages). Multilingual : Ability to speak additional languages is an advantage. What We Offer: Competitive salary and benefits package. Ongoing training and development opportunities. Supportive work environment and the chance to make a difference in the community. Flexible working options and a healthy work-life balance.