Software Implementation and Training Consultant
Role: Software Implementation and Training Consultant
Location: Grantham (hybrid)
Salary: £35,000 + bonus
My client, a well-established and successful brand in the UK ERP software and services market, are looking to recruit a Software Implementation and Training Consultnat to deliver high-quality consultancy and training, with the ability to guide customers in implementing and maximising their use of our software.
Key Responsibilities
* Deliver consultative services (in-person and remotely) to guide customers through system setup, usage, and issue resolution.
* Conduct dynamic and structured training courses (in-person and remotely) to ensure customers are fully equipped to use the software effectively.
* Follow and update project plans, maintaining detailed activity logs.
* Enhance and update training materials to keep content engaging and aligned with software updates.
* Support internal training processes to ensure smooth departmental operations.
* Provide ad hoc training and Sales Support activities, including software demonstrations.
* Respond to customer queries both on-site and remotely.
* Identify and escalate implementation issues and change requests as per company methodology.
What We’re Looking For
To excel in this role, you’ll need:
* At least 3 years in a software training or consultancy role.
* Training certification and/or knowledge of Prince II/ITIL standards (advantageous but not essential).
* Proficiency in Microsoft Office and other software packages.
* SQL skills (advantageous but not essential).
* Strong communication, presentation, and organisational skills.
* Self-motivation, creativity, and a strong work ethic.
* Ability to work to deadlines and record activities using timesheet apps.
* A team player with an enthusiastic, customer-focused approach.
* Confidence in dealing with stakeholders at all levels, from team leaders to senior management.
* A UK driving licence and access to a car (essential)