Hampshire and Isle of Wight Healthcare NHS Foundation Trust
We are looking for an enthusiastic individual to fill our Band 3 Community Health Care Support Worker role within the Urgent Community Response team covering Mid Hampshire. The support worker role in the Urgent Community Response Team is an exciting opportunity to support people to remain at home, when they are at risk of being admitted to hospital through recognising the deteriorating patient and escalating appropriately alongside delivering delegated interventions. The team is led and supported by both advanced and consultant practitioners, alongside the team lead. We will support you to develop the skills needed to effectively support and rehabilitate people following a patient centred care plan. You are able to work in a holistic way, while having the ability to develop your skills. The role will involve supporting the team in the ongoing care and interventions for people with acute health needs alongside their long-term conditions. This can vary from providing acute rehabilitation to physiological monitoring and recognising signs of deterioration. The central feature is putting the patient first and enabling them to remain safely in their chosen place of care.
Main duties of the job
Maintain excellent communication with patients, relatives, and members of the team regarding aspects of care demonstrating a variety of communication skills in accordance to patient need. Communicate on complex and sensitive issues. Maintain clear, concise, and legible documentation in accordance to policy. Support the work of the registered practitioners in the team. Prepare patients for and assist with clinical therapeutic activities or treatments or investigations and procedures. Perform patient assessment under supervision and after appropriate delegation from the registered practitioner plan and deliver high standards of care. Perform area specific clinical competencies to enhance the delivery of patient care. Provide concise handovers to other members of the team. Documentation must be clear, concise, legible, and signed. Utilise organisational risk assessment tools appropriately and act on the findings. Take the appropriate action in response to the patients' vital signs after reporting to a registered practitioner. Identify and report to a registered practitioner clinical risk issues that impact on the patient clients. Provide and promote health education specific to the clinical area and in line with national and local policies. Assist and support patients in the activities of daily living. Practice corporate values and contribute to team and departmental objectives. Attend staff meetings and contribute to the coordination and development of services as required.
About us
Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services. With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.
We are currently working closely with other NHS Trusts to combine all our collective community, mental health, and learning disability services, with the plan to create a new larger, more integrated and accessible organisation. The transformation will happen in stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning across in May 2024. The final combination of Southern Health and Solent NHS Trust services is expected in late 2024, when our new organisation, to be known as Hampshire and Isle of Wight Healthcare NHS Foundation Trust, will be formed.
Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working. Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
* Full Driving licence
* Experience within a health care setting
* Literacy and Numeracy level 2 GCSE A-C
* Care Certificate
* First Aid certificate
* Community experience
* Experience in carrying out clinical skills for example, blood pressure, urinalysis
* Previous experience in group work, for example ability to conduct patient education sessions
* Previous experience of discharge co-ordination in hospital setting
Experience
* Demonstrate an acceptable level of health knowledge
* An awareness of risk management.
* Knowledge of multi agency services available and processes for referral
* Team Working
* Flexible and adaptive
* Non judgmental
* Self-reflecting with regards to personal and professional development
* Approachable and facilitative person-centred approach
* Ability to secure the co-operation of colleagues at all levels across agencies
* Work without direct supervision.
* Practical experience in health care setting either before, during or after education development to prepare for this role
* Ability to manage a small caseload
* Act within own limitations, seeking advice from trained staff in order to recommend and/or decide on the best course of action.
* Knowledge of local health needs strategies.
* Knowledge of the effects of the ageing process and the needs of vulnerable adults in relation to their health and well-being.
* Knowledge of National agendas and the effect on practice e.g. NHS five year forward plan management, and the Public Health Agenda
Additional Criteria
* Commitment and understanding of equal opportunity issues and non judgemental attitude.
* Full driving licence. Access to a car essential.
* Able to demonstrate an ability to meet the requirements of the post within the hours and patterns of work that the post holder is able to offer.
* Willingness to undertake all training.
* Demonstrate effective communication skills, written and verbal.
* Demonstrate a range of technical and clinical skills and competencies appropriate to service needs.
* Diplomacy and tact.
* Ability to function as an effective member of the Urgent Community Response Team.
* Organisational skills ability to manage variable work patterns.
* Ability to work under pressure, prioritise effectively and manage competing demands.
* Ability to problem solve and recognise own limitations.
* IT literate.
* Understanding of Health and Safety and relevant NHS policies.
* Understand and comply with Trusts and service standards, policies, protocols and guidelines.
* Positive and enthusiastic.
* Patient and supportive.
* Demonstrates a confident but empathetic approach.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
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