Customer Service Advisor – Be the Voice of Liberata Salary: £22,050 - £22,628 pro-rata (following probation) Location: Cardiff Hours: 37 hours per week - Full-Time - Permanent A Career with Purpose – Start Your New Career with Liberata. Do you want to be part of a team that makes a real difference? Are you passionate about helping people and solving problems? Join Liberata’s new Customer Services contact centre in Cardiff and be at the heart of the action. What Makes This Role Special? As a Customer Service Advisor, you will be the first point of contact for our customers, handling queries on vital services such as council tax, housing benefits, and corporate support. Your work will directly impact people’s lives, particularly those in vulnerable situations. Your can-do attitude and passion for helping others will be key as we train you to provide clear, quick, and empathetic solutions. Every day, you will leave work knowing you have made a difference for our customers and their families. Why Liberata? At Liberata, we don’t just offer jobs; we offer careers. We will invest in you through structured training, a clear path for progression, and hybrid working options once you are settled. Our team thrives on its inclusive, supportive culture with a strong focus on work-life balance, including: Monday to Friday hours – no weekends or Bank Holidays. 9:00–5:00 shifts with a 30 minute early finish every week. Hybrid working – 3 days at home and 2 in the office following probation. Other benefits include: 25 days of annual leave plus Bank Holidays (full time equivalent). Free on-site parking. Staff discounts with big-name retailers. Free eye tests Company engagement events (e.g. Beach Parties, Recognition events, etc) and wellness programmes Employee referral programme Automatic enrolment into Liberata’s contribution matching pension scheme. What You’ll Be Doing: Supporting customers via telephone and e-mail, resolving queries and providing expert advice. Assisting vulnerable customers with tailored solutions while promoting online self-service options. Ensuring data accuracy and confidentiality in every interaction. Keeping up to date with changes in regulations and internal processes. What We’re Looking For: No prior experience? No problem At Liberata, we believe in unlocking potential. We will provide full training to give you the skills and knowledge you need to excel in your role and make a real difference. A passion for helping people and making a difference. Excellent communication skills and the ability to stay calm under pressure. GCSEs (or equivalent) in Maths and English. IT competency and customer service experience (desirable). Welsh language skills (a bonus, but not essential). If you’re ready to be part of a team that values you and invests in your success, we would love to hear from you Want to Know More? If you would like to chat about the role before applying, feel free to contact Customer Services Recruitment at CustomerServicesRecruitmentLiberata.com. We are happy to answer any questions and tell you more about what it’s like to work at Liberata. Equal Opportunities Liberata is an equal opportunities employer. We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from everyone. If you require any reasonable adjustments during the recruitment process or in the workplace, please let us know. We are happy to discuss how we can best support you. Security Vetting and Checks If you are successful, you will need to: comply with the government’s Baseline Security Personnel Standard Verification process, this includes a Disclosure Scotland check undergo an annual credit check If a CCJ, IVA, Bankruptcy, Decree in Scotland, Administration Order appears on a credit file or if you are unable to meet all these requirements your offer may be revoked. Proposed Start Date: Monday 3rd February 2025 Please note: No annual leave can be taken during the first six weeks of training. This isn’t just a job – it’s your opportunity to start a meaningful career and become an essential part of Liberata’s success. Apply now and join a team that values you.