Owen Mumford is looking to hire an experienced Product Support Investigator! Could this be your next role?
The Marketed Product Support (MPS) Investigator will provide mentorship and leadership in investigation best practice. Working to develop focused, thorough and logical product complaint investigations within required timelines and managing all necessary documentation for the investigation of customer complaints.
This position is for maternity cover and is offered full time on a fixed term contract (9 Months).
Key responsibilities:
1. To manage complaints from key account customers including meeting defined scorecard targets for complaint and investigation closure timeliness
2. To review reports/work of other MPS team members as required by the Manager
3. To work with Associates in Production and Design (or other relevant Subject Matter Experts) guiding the creation of analytical fact-based documented investigations and to produce reports, in accordance with the investigation procedure
4. To provide an impartial review of probable and actual root causes presented in investigation reports by Subject Matter Experts to ensure that the corrective and preventive actions address the needs of the patient in resolving any failure
5. To provide mentoring and leadership in investigation and investigation report writing best practice to the other MPS Investigators
6. To ensure that all p...