Key Accounts Hire Desk Manager at L Lynch Plant Hire & Haulage Limited
Purpose: Join the Key Accounts hiredesk to service all of our Key Account and HS2 customers.
As a key influencer across the Lynch team, this role will help implement and embed the company vision and behaviours across all that we do. Our vision is about “being the best” at all that we do and enabling our great people to be the best they can be. To achieve this, we need to focus on delivering the highest service and focusing on getting things “right first time”.
Reporting Lines:
You will report into the Key Account Hiredesk Manager.
Focus areas of the role:
1. Taking hire enquiries from our Key Account and HS2 Customers using core fleet available.
2. Supply good advice on products available, or alternatives.
3. Completing quotations on our Syrinx hire package system.
4. Ensuring all queries are resolved within 24 hours.
5. Work closely with all other Depots and Departments to ensure hire demands are met, including logistics, recruitment, credit control and sales.
6. Attend site where necessary to gain good knowledge of our customer projects and build strong working relationships.
Success enablers:
1. Bring passion and energy to your work is essential.
2. You will have a natural drive to collaborate with internal teams and customers, driving a real ONE TEAM approach.
3. A Can-Do attitude will enable you to excel in this role and beyond in your Lynch career.
4. Previous administration experience would be of an advantage but not necessary.
5. The ability to work accurately with good attention to detail, helping us achieve our “right first time” customer service.
6. To be a self-motivated individual.
7. Good communication skills, both verbal and written; must be a team player.
Education & Qualifications/Experience:
* Strong coherent communication skills, both verbally and written.
* Business drive and strong work ethic.
* Strong sense of urgency, responsibility, and accountability.
* Excellent digital capabilities; you will be a key team player to drive efficiencies into our team through your best practice IT skills.
Seniority level: Entry level
Employment type: Full-time
Job function: Finance and Sales
Industries: Construction
#J-18808-Ljbffr