We are seeking a friendly, professional, and efficient Receptionist to join our busy GP surgery. As the first point of contact for patients, you will play a crucial role in delivering excellent patient care by providing administrative support, managing appointments, and handling inquiries. You will work as part of a dedicated team to ensure the smooth running of the practice while maintaining a welcoming and professional environment.
Main duties of the job
Key Responsibilities:
* Greet and assist patients in person and over the phone in a courteous and professional manner.
* Manage appointment bookings, cancellations, and rescheduling using the practice's system.
* Handle patient inquiries, providing accurate information and directing them to the appropriate healthcare professional.
* Process repeat prescriptions and liaise with pharmacies as required.
* Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.
* Assist with administrative tasks, including scanning, filing, and updating patient records.
* Support clinicians and other staff members with operational needs.
* Ensure the reception area is tidy, organised, and welcoming.
* Follow health and safety guidelines and adhere to infection control procedures.
About us
Join our friendly and forward-thinking team at Pontardawe Primary Care Centre! Are you looking for a rewarding role in a supportive and innovative practice? At Pontardawe Primary Care Centre, we take pride in our close-knit, dynamic team and our commitment to delivering high-quality patient care. As part of the Upper Valleys cluster within Swansea Bay University Health Board, we serve a thriving patient population of 13,300, with a focus on collaboration, professional development, and work-life balance.
Our team includes 4 GP partners, 4 salaried GPs, an Advanced Nurse Practitioner, practice nurses, a pharmacist-led pharmacy team, healthcare support workers, and a dedicated administrative team, all led by our experienced Practice Business Manager. We foster a friendly and forward-thinking environment where new ideas and innovation are welcomed, ensuring continuous improvements in patient care.
If you're looking to join a supportive team that values your expertise and well-being, we'd love to hear from you. This is your chance to be part of a practice that truly makes a difference in the community!
Person Specification
Qualifications
* Previous experience in a customer service or administrative role.
* Strong communication and interpersonal skills.
* Ability to work efficiently in a busy and fast-paced environment.
* Excellent organisational skills and attention to detail.
* Competent IT skills, including the ability to learn new software systems.
* Ability to handle confidential information with discretion.
* Experience in a healthcare or GP surgery setting.
* Knowledge of NHS systems such as EMIS.
* Understanding of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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