As a Contracts Manager, you will be the primary point of contact for our clients' key account, responsible for maintaining and expanding their relationships with them. Based out of Edinburgh, you will ensure the delivery of exceptional service levels, compliance, and performance against KPIs. This role requires a strategic thinker with a proven track record in account management within the facilities management or a related sector.
Key Responsibilities:
1. Develop and maintain strong, long-lasting client relationships, understanding their needs and objectives to ensure we are meeting and exceeding their expectations.
2. Oversee the delivery of services across all sites, ensuring consistent excellence and compliance with contractual obligations and industry standards.
3. Collaborate with cross-functional teams, including operations, finance, and HR, to ensure contract requirements are fulfilled efficiently and effectively.
4. Identify and pursue opportunities for account growth and new business development, including the preparation of proposals and conducting negotiations.
5. Prepare and present regular performance reports, offering insights and strategic solutions to both clients and internal stakeholders.
6. Ensure all account management activities adhere to legal guidelines and internal policies, fostering a culture of integrity and compliance.
What We're Looking For:
1. Proven experience in account management or a similar role, ideally within the facilities management or a related industry.
2. Strong business acumen with the ability to forge and maintain significant client relationships.
3. Excellent communication and negotiation skills, with a flair for presenting complex information in a clear and persuasive manner.
4. A strategic thinker with outstanding problem-solving skills and the ability to manage multiple priorities.
5. A Bachelor's degree in Business Administration, Facilities Management, or a relevant field.
6. Willingness to travel as needed to meet with clients and manage contracts across locations.
Location:
This role is based in Edinburgh, on a static site.
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