About Barclays
At Barclays, we're dedicated to providing exceptional customer service and support. As a Customer Service Advisor, you'll play a vital role in helping our Retail Banking customers achieve their financial goals.
Job Overview
This is an exciting opportunity for someone who is passionate about delivering personalized experiences and resolving customer queries efficiently. You'll be working as part of our Customer Care team, supporting customers through multiple communication channels and enhancing our digital capabilities.
Main Responsibilities
* Provide resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels.
* Collaborate with internal stakeholders, including sales, operational, and risk management teams, to meet client needs and expectations.
* Support teams within the business operations function, including risk management, compliance, and collections.
* Comply with all regulatory requirements and internal policies related to customer care.
Benefits
We offer a comprehensive core benefits package, which includes:
* A competitive salary of £25,500.
* A pension plan.
* Income protection.
About You
We're looking for someone who is:
* Results-driven and able to work effectively under pressure.
* Excellent communicator and problem-solver.
* Able to build strong relationships with customers and colleagues.
* Possessing excellent analytical and time management skills.