Job Introduction
We are currently seeking a highly organised and detail-oriented Event Booking Administrator to join our team. This role plays a crucial part in ensuring the smooth coordination of event bookings, supporting both our retail and finance functions.
Key Responsibilities:
* Booking Management: Process and manage all event bookings via the Outbox system for both onsite and off-site events.
* Customer Liaison: Respond to booking enquiries professionally and efficiently, ensuring all guest details, dietary requirements, and special requests are accurately recorded.
* Operational Coordination: Work closely with the finance, commercial, and culinary teams to facilitate seamless event execution.
* Financial Reporting: Provide accurate sales forecasts and reports, ensuring financial records are maintained in collaboration with the finance team.
* Complaint & Refund Management: Handle guest concerns and refund requests professionally, ensuring a high standard of customer service.
Skills & Experience Required:
* Strong organisational and time management skills, with the ability to prioritise tasks effectively
* Excellent written and verbal communication skills.
* Proficiency in MS Office, particularly Excel.
* Ability to work under pressure and meet tight deadlines.
* High level of accuracy and attention to detail.
* A proactive and adaptable approach to problem-solving.
Desirable:
* Experience in the events or hospitality industry.
What We Offer:
* The opportunity to work at one of the world's most prestigious racecourses.
* A dynamic and collaborative working environment.
* Employee wellbeing programs and professional development opportunities.
* A commitment to sustainability and diversity & inclusion initiatives.
If you are a motivated and detail-driven professional seeking a rewarding role within a world-class venue, we invite you to apply today.
Package Description
Job Title: Event Booking Administrator
Salary: £ per hour.
Contract type: Fixed period from 31st March - 31st July 2025.
Hours: 3 days per week (24 Hours), flexible days from 31st March - 25th April. Rising to five days per week from April 28th (Mon - Fri, 9 - 5pm).
Please note some requirement for weekend support in June and July.
Location: Ascot Racecourse, Ascot, Berkshire, SL5 7JX