Job Advertisement: Rental Income Support Officer (PO2)
Contract Partnership: Red Personnel
Hourly Rate: £23 p/hr (PAYE) | £31 p/hr (Umbrella)
Department: Finance
Reports to: Rental Income Team Manager
Location: Hybrid (Office attendance required for team meetings, training, and key collaboration sessions)
Hours: Full-time (occasional evening meetings required)
----------------------------------- Join Our Team and Make an Impact!
Are you a proactive problem-solver with expertise in rent recovery and housing legislation? We’re seeking a Rental Income Support Officer to play a pivotal role in managing a £70m annual rental income portfolio while fostering sustainable tenancies and exceptional resident support. Partnering with Red Personnel, this hybrid role offers flexibility alongside collaborative in-office engagement.
----------------------------------- Your Key Responsibilities:
✅ Income Maximization & Resident Support
* Proactively manage rent accounts via NEC (financial management system), resolving queries from refunds to evictions.
* Deploy early intervention strategies (calls, home visits) to address arrears, ensuring compliance with pre-action protocols.
* Mitigate Universal Credit risks by engaging residents early to secure direct housing cost payments.
⚖️ Legal Compliance & Court Liaison
* Prepare court instructions for possession/stay hearings and represent the council at evictions.
* Collaborate with legal advocates on complex cases, drafting consent orders and court replies.
🤝 Partnerships & Collaboration
* Work with Welfare Reform Officers to address Benefit Cap impacts and spare room subsidy challenges.
* Refer residents to tailored support (debt advisors, Social Care) and chair multi-agency meetings for vulnerable cases.
📊 Systems & Reporting
* Maintain precise records using NEC and generate performance reports to track outcomes.
* Promote direct debit adoption in partnership with the Finance Team.
💼 Team Development & Leadership
* Provide cover for Court Officers, present cases in County Courts, and mentor new staff/interns.
* Represent the team at resident association meetings (occasional evenings required).
----------------------------------- What We’re Looking For:
Essential Skills & Experience:
* Proven experience using NEC (formerly I-World) for financial management.
* Expertise in rent recovery escalation processes and housing-related legal protocols.
* Strong knowledge of housing legislation, Welfare Reform, and court procedures.
* Track record in social housing income management, arrears resolution, and welfare benefits.
* Minimum A-levels/NVQ Level 3 or equivalent (housing qualifications desirable).
Desirable Skills:
* Familiarity with Rent Sense/Voice Space systems.
Personal Attributes:
* Resilient, empathetic, and results-driven.
* Exceptional communicator with problem-solving prowess.
* Ability to thrive in fast-paced environments and build trust with diverse stakeholders.
----------------------------------- Why Join Us?
* Impactful Work: Sustain tenancies and improve lives while managing high-value accounts.
* Collaborative Culture: Partner with dedicated internal teams and external agencies.
* Growth Opportunities: Access training and mentorship in a supportive environment.
----------------------------------- Apply Now!
If you’re ready to drive income recovery while delivering compassionate resident support, submit your CV via Red Personnel. Hybrid flexibility, competitive rates, and meaningful work await!
Note: This role requires occasional evening commitments and office attendance for key meetings/training.
----------------------------------- 🔍 Keywords: Rental Income, NEC, Rent Recovery, Housing Legislation, Social Housing, Hybrid Role, Red Personnel, Welfare Reform