Call Handler - Nightshift | Temporary Appointment | Up to £19.10/ hour Call Handler -Nightshift Location: Coatbridge Shift Pattern:19:00-07:00, 4 days on/4 days off Main Responsibilities: Responding to Enquiries : Handle publicenquiries via telephone courteously and efficiently, providing relevantinformation or forms, or referring to the appropriate staff member or agency. Policy Compliance : Ensure adherence to allAnti-Social Behaviour policies and procedures within the organisation. Customer Assistance : Address customerenquiries, providing information and assistance as needed using relevantmanagement reporting and logging systems. Information Recording : Record information andmaintain filing systems for all enquiries received and processed. Report Production : Produce typed reports andcorrespondence using Windows-based software packages. Data Management : Input and extract data usingcomputer packages such as Microsoft Word, Access, and Excel. Confidentiality : Maintain and protectconfidentiality by ensuring all files (manual and computerised), records, andcorrespondence are handled in a confidential manner. Training Participation : Participate in trainingcourses as required. Health and Safety Compliance : Comply withorganisation’s Health and Safety at Work procedures and relevant legislation,ensuring safe systems of work are used at all times. Customer Care : Maintain high standards ofcustomer care in line with company values, uphold the Equality and DiversityPolicy, and Health and Safety standards, and participate in training activitiesas required. Qualifications andSkills: Excellentcommunication and interpersonal skills Proficiencyin Microsoft Office (Word, Access, Excel) Strongorganisational skills and attention to detail Abilityto handle sensitive information confidentially Experiencein a customer service or call handling role is preferred What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4650809